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Other Courses Available:
Everyone in a criminal justice workplace needs to provide exceptional customer service
Customer Service in a
Criminal Justice Environment
(1-day)
Providing exceptional customer service to citizens and co-workers decreases complaints & law suits, creates a positive public image, and increases employee satisfaction.
Attendees will learn:
Professionalism in criminal justice
Ethical behavior
The customer service attitude
Providing exceptional service
Meeting the needs of customers
Exceptional telephone skills
Measuring quality service
Ethics & Diversity in a
Criminal Justice Workplace
(1-day)
Attendees will learn:
How to present a professional attitude
Why criminal justice personnel may act unethically
How to “do the right thing”
Rational thinking for ethical decisions
Guidelines that promote ethical behavior
Diversity: coming to terms with individual differences
Understanding coworker diversity
Effectively communicating with difficult co-workers
Getting over your “ethnocentric” view
Recognizing and avoiding subtle discrimination
Handling Unusual Inmates
(2-days)
Who will benefit most:
Correctional Officers Private Corrections
Correctional Supervisors Training Officers
Attendees will Learn:
Interpersonal communication
Positioning
Observation skills
Questioning and interrogation skills
Handling inmate requests
Handling inmates exhibiting abnormal behavior
Identifying suicide risk inmates
Identifying signs of depression
Handling potentially suicidal inmates
Time Management for
Administrative Personnel
(1-day)
Stress Awareness for
Criminal Justice
(1-day)
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